Frequently Asked Questions

Is Long Dog Haus only for dachshunds?

We are dachshund-inspired, but many products may also suit other small dogs. Always check measurements and product details before ordering.

How do I choose the right size?

Please measure your dog’s chest, neck and back length. Dachshunds can vary a lot in shape, so measuring is safer than guessing by weight or breed alone.

Will my order arrive in one parcel?

Not always. Some products may ship separately if they come from different suppliers or locations.

Do you make medical claims about products?

No. Some products may support everyday comfort, easier movement or routine care, but they are not medical devices and do not replace veterinary advice.

Can I return an item if it does not fit?

Please contact us within 30 days of receiving your order. Items should be unused, clean and in original condition. Some personalised, used or hygiene-sensitive items may not be suitable for change-of-mind returns.

What should I do if my item arrives damaged?

Contact us through the store contact page with your order number and clear photos. We will review the issue and help with next steps.